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Shipping

Shipping costs & delivery

 

Shipping costs

Within the EU we are shipping our parcels with POST AG or with FedEx International Economy Service, in order to be able to assure you a fast and uncomplicated shipment of your order! All prices are in EURO excl. 20% tax.

Lead Timer

The indicated delivery time is valid as standard time and not as guaranteed lead time, among other things like delivery in remote areas, it could happen that we can't meet the delivery time.

Unsuccessful delivery

According to service achievements of DPD, Gebrüder Weiss Paketdienst GesmbH, we would like refer to you, that if you are not present on supply of your parcel, you will be informed by a notification message about the unsuccessful delivery. The package cannot be delivered again; this can be an alternative in the nearest DPDParcel Shop deposited for collection by the recipient. The delivery of parcels for commercial receivers is the concierge to the post office receipt or the receipt of goods. One delivery to post office boxes is excluded.

According to service achievements of FedEx, we would like refer to you, that if you are not present on supply of your parcel, you will be informed by a notification message about the unsuccessful delivery. For an Intra-European Shipment sent using the FedEx International Economy Service, after a first unsuccessful delivery attempt at the Recipient adress, delivery may be made to the neighbor of the Recipient or the Shipment may be held for collection by the Recipient at a designated collection location.

Delivery to third countries

Shipments which cross national borders may have to be cleared through Customs in the destination country prior to delivery to the Recipient. FedEx may in some instances at its sole discretion accept instructions from the Recipient to use a designated customs broker other than FedEx or the broker designated by the Shipper. In any event, FedEx reserves the right to clear the Shipment if the broker cannot be determined or will not perform clearance or if accurate and complete broker information is not provided. Goods in third countries will be shipped as DDU (Delivered Duty Unpaid). Costs of customs clearance will be charges directly with the receiver.

Austria

Gratis Versand

Germany

Gratis Versand

Belgium, France, Luxembourg, Netherlands, Slovakia, Slovenia, Czech Republic, Hungary

ab EUR 16.00

Denmark, Greenland, United Kingdom, Italy,  Poland, Vatican City

ab EUR 22.00

Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Sweden

ab EUR 30.00

Greece, Ireland, Portugal, Spain

ab EUR 48.00

Andorra, Gibraltar, Liechtenstein, Norway, Swiss

ab EUR 70.00

* Above mentioned lead times are standard lead times which can varies (region or district for example)!

 

 

For further information or requests please feel free to contact us.

Complaint

 

In accordance with the Regulation on Online Dispute Resolution in Consumer Matters (ODR Regulation), we would like to inform you about the online dispute resolution platform (OS platform). Consumers have the possibility to submit complaints to the online dispute resolution platform of the European Commission at http://ec.europa.eu/odr.

You can also submit complaints directly to us at the following e-mail address: office@tagnology.com

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